Frequently Asked Questions
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You will receive an email with a link to fill out a health history form and choose your communication preferences (email or text reminders, newsletter, etc). Your RMT will review it and will likely have some follow-up questions to help her determine what your goals are. Depending on what you are coming in for, there will likely be an assessment and some testing which gives your massage therapist an idea of where to focus their efforts in the treatment. A treatment plan will be discussed and you will be given an opportunity to ask questions and give your consent to the treatment plan.
Your RMT will tell you how to get on the table (face up, face down, sidelying, etc.) and give you options for disrobing or not. Though typically people disrobe and are covered/draped with a sheet and blanket during treatment, it is not necessary. Your comfort is very important to us, so we are perfectly capable of working through clothing.
It is important that you provide feedback to your RMT about what you experience during the treatment and about the depth of treatment. Deeper or harder is not always better — no pain, no gain is a myth. You should be able to stay relaxed and not have to tense up due to the depth of treatment. There's a “happy zone” we are trying to find, where the depth is providing some therapeutic relief, but you're not left feeling beat up afterwards.
Your massage therapist will let you know when they are leaving the room at the end of the treatment so you can take your time getting up and dressed. If home-care like stretches or strengthening exercises would be beneficial, your RMT will reserve about 5 minutes at the end of the treatment to run through this with you, along with any follow-up treatment plan.
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It depends. If you're coming in for a relaxation treatment and have an uncomplicated health history, it will be very brief. If you've been in a car accident recently or have more serious acute and/or chronic injuries, it will be more extensive. We try to be as efficient as possible with our assessment to allow for as much on-table treatment time as possible, while still being effective.
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This answer will be different for every individual. If you have an acute injury or a problem that just happened recently, it is possible to see improvements in function,pain levels and range of motion in 2-3 visits.. If your problem is chronic that means it's been "sitting" in your nervous system for much longer and may require more care. Participation in your recovery also has an impact. If your RMT recommends that you rest from activity for a week, or do some exercises daily and you either can't or don't, that will draw things out more and lead to more treatments. This is why we are so keen on patient education and therapeutic exercises. Our goal is that you won't need us anymore. You may also just enjoy having a relaxation massage every so often, which is totally fine too. Either way, we can work with you to figure out a treatment plan that fits into your busy life.
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You can upload your insurance card or policy numbers on your Jane account or bring it with you. We submit the claim online shortly before you arrive, and it will tell us how much your plan will cover and if there is a remainder you can pay via cash, Debit, VISA, or MC. Coverage varies by plan — some require a doctor's referral, some have a deductible, some are unlimited for massage. We can't access these details directly, so we advise calling your insurer or checking your online profile to confirm coverage before your visit.
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Consent is an essential part of massage therapy, and as the patient, you are in control. On your first appointment, your RMT will discuss a treatment plan with you and any potential risks, along with draping options, and will obtain consent to work on any part of your body. Your therapist will temporarily leave the room to allow you to undress and get onto the table. Therapists can do all massage techniques over clothing or sheets, and the level to which you choose to undress is entirely up to you.
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For prices please click on the book now button. Prices are listed by appointment length from 30 minutes-120 minutes.